Returns, Replacements & Refunds
At Epurelle, we strive to ensure that every product reaches you in excellent condition.
Eligible for Replacement or Refund
You may be eligible for a replacement or refund if:
You receive a damaged, defective, or leaked product.
You receive an incorrect product.
The product delivered is materially different from the item ordered.
The package appears tampered with at the time of delivery.
To process your request, please contact us within 48 hours of delivery and provide your order details along with clear photographs or videos of the product and packaging.
Not Eligible for Return
Due to hygiene, safety, and product integrity considerations, we do not accept returns or exchanges for:
Opened, used, or partially used products.
Products purchased during clearance, promotional, or special sale events unless received damaged or defective.
Requests based on personal preferences, including fragrance, texture, skin compatibility, or individual expectations of product performance.
Products damaged due to improper storage, misuse, or handling after delivery.
Resolution
Upon verification of the claim, Epurelle may, at its sole discretion:
Provide a replacement product;
Issue a refund to the original payment method; or
Offer store credit of equivalent value.
Epurelle reserves the right to decline claims that do not meet the eligibility criteria outlined above.
